PRIVACY POLICY
This privacy policy was last updated on the 2024-06-03. This privacy notice discloses the privacy practices for supplementshop.lk. This privacy notice applies solely to information collected by this website. supplementshop.lk hereinafter called and referred to as “we” “us” or “our”, in this privacy policy, references to “you” or “your” mean any person submitting any data to us or our agent or the site.
COLLECTING PERSONAL INFORMATION
supplementshop.lk respects the privacy of the users of its website and considers their safety as priority. We commit ourselves to ensuring that we treat all information provided by you with the highest diligence and integrity. Data protection is a matter of trust and your privacy is important to us. We may collect various information if you seek to place an order for a product to us on the site. We collect, store and process your data for processing your purchase on the site and any possible later claims, and to provide you with our services. We may collect your,
- contact details including name, email, telephone number, and billing address;
- login and account information, including screen name, password and unique user id;
- personal details including gender, hometown, date of birth and purchase history;
- payment or credit card information;
- images, photos and videos;
- data on physical characteristics, including weight, height, and body
- measurements (such as estimated stride and shoe/foot measurements or apparel size);
- personal preferences including your wish list as well as marketing preferences.
When interacting with our platforms, certain data is automatically collected from your device or web browser. This data includes:
- device ids, call state, network access, storage information and battery information;
- cookies, ip addresses, referrer headers, data identifying your web browser and version, web beacons, tags, and interactions with our platform.
We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered. We may also use your data in order to manage the site, collect payment from you, enable you to subsequently use parts of the site, detect any fraud or site abuses, send you information relevant to the site or our products, and in case we have any queries.
Your actual order details may be stored with us and you may access this information by logging into your account on the site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties.
We cannot assume any liability for misuse of passwords unless this misuse is our fault. We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the privacy policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers located in supplementshop.lk that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your information being transferred or used in this way please do not use the site. Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do you withdraw the consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@supplementshop.lk or 077 798 7395.
DISCLOSURE & THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.
Our website may contain links to other websites of interest. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
We are committed to ensuring that your information is secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data.
Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at 077 798 7395 to request deletion.
BEHAVIORAL ADVERTISING
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
RETENTION
When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For example, we keep your account profile information for as long as you keep your supplementshop.lk account, but, we may keep your order history longer to comply with legal obligations.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as logina). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “tools” or “preferences” menu. In addition, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
When we post changes to this policy, we will revise the “last updated” date at the top. We encourage you to periodically review this policy to remain informed of how supplementshop.lk is protecting your information.
QUESTIONS AND CONTACT INFORMATION
We welcome questions, comments, and concerns about our privacy policy and privacy practices. If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.
If you would like to provide feedback, access, correct, amend or delete any personal information we have about you, register a complaint, or if you have questions or concerns, or wish to exercise your rights related to your personal data or simply want more information please contact us at info@supplementshop.lk or at 077 798 7395 by mail using the details provided below:
177D, Stanly Thilakarathna Mawatha
Nugegoda
Sri Lanka.